RD Awards showcase
Regulatory Delivery Awards 2017 showcase
Better Business for All
Cornwall Council's Public Protection Service achieved a 16.5% increase in the number of businesses contacting them for regulatory support in 2016. The service attributes the rise to the launch of its Business Regulatory Support service in January 2016, offering businesses a single point of contact for regulatory advice. Following the launch of the new service:
Obtaining vehicle and driver licences used to be a lengthy, expensive process - a typical transaction time of 16 weeks.
Wolverhampton launched a mobile responsive online application portal, cutting the typical time between application and grant for licences to just three days.
It removed the requirement that all vehicles be tested at our facility for a fixed fee. Testing is now provided by approved garages.
Fees have been drastically reduced - a private hire licence for a six-year-old vehicle has plummeted from £614 to £225.
A family run food business highlighted a problem. Chilled products for export were unusable by the time they had been released to their customers as the use-by-dates had been exceeded. Ian agreed a format for export certificates, signed and embossed by the local authority, which meant the consignments received clearance quickly. Systems were developed to allow a quick turnaround from requesting certificates to producing, signing and delivering to the business within 24/48hrs. As a result of its export drive, the company has expanded its business and has gone on to win business awards.
SEPA's relationship with Superglass helped the firm fix its non-compliance problems, giving it the confidence to invest in new technology and develop innovative products. SEPA supported the company with guidance and advice. In turn, SEPA was fully engaged in the company’s improvement programmes. The relationship allowed them to move 'beyond compliance', culminating in Scotland’s first Sustainable Growth Agreement (SGA), which identifies actions that deliver the joint aspirations of Superglass and SEPA. SGAs are being used by SEPA to help deliver its One Planet Prosperity strategy, enabling businesses to set their own ‘beyond compliance’ targets which will also improve profitability; for example by driving reductions in water, energy and materials use and waste.
Tesco's Supplier Project encourages businesses that supply Tesco to enter into their own PA partnership. For new suppliers, it gives them a taste of working with regulators, with Tesco paying for up to four hours of advice from Hertfordshire Trading Standards. In addition, they can get a business perspective and support from the team at Tesco. The first business that engaged with the scheme has now has its own own partnership. Initially, an introduction to the world of primary authority was included on Tesco's suppliers' network website. It also offered mentoring and the chance to road-test speaking with regulators by using their PA contacts. Recently Tesco have recorded a video for their online supplier network featuring their TS and EH partners and the free advice offer.
Salford Trading Standards are known for their 'can do' approach to regulation. Officers fully embrace the City council's values of pride, personal responsibility and passion in all they do to protect the public and support economic growth in Greater Manchester. Salford has been selective in their partner businesses for Primary Authority and has developed strong effective relationships with organisations who share our view that good compliance means good business.
The European Commission and the British Standards Institute used a practical example of good Primary Authority work carried out by Wakefield Council & Morrisons in a study looking at better safety regulation throughout the EU with a view to extending the Primary Authority principle across Europe. Wakefield is working with the Food Standards Agency on the Regulating Our Future programme, using National Inspection Strategies as an opportunity to regulate food in a different way. Proactive intervention at some stores will reduce or cease. This will enable reprioritisation of LA resources and help the business save time, money and ultimately grow.
Heart of the South West adopted the BBfA model to support business growth and break down barriers between regulators and businesses. The partnership of 19 county and district authorities and business organisations has achieved the following:
The partnership has established a website to help businesses find support and trained over 300 regulators to understand the business perspective, and made them aware of the resources available to complement their business advice. It has also developed links with business groups to improve relationships, tackle perceived barriers and support local economic growth. The partnership acknowledges the significant contribution made by Claire Perry; particularly how she participated in the planning and delivery of BBfA training to regulatory officers across the region.
Denbighshire County Council has improved its regulatory service to businesses. A greater co-ordination of services has been achieved, as well as a better understanding by regulators of pressures businesses face, along with improved access to advice. The council has changed the perception of its regulatory services, improving relationships and trust. This has been achieved by working closely with businesses and has seen officers save businesses time and money with a simple, single point of access to advice.
Night shelters set up in church buildings over winter posed a potential danger for the homeless who used them because the sleeping accommodation had inadequate fire arrangements. Fire Protection Officers found a safe solution which met the regulations in a proportionate manner but without imposing a financial burden on the providers.
The key was to find a robust alarm system that conformed to the required standards but which would be easy to fit and relocate from venue to venue as the night shelter locations moved on a monthly rota.
The Migration Access Partnership (MAP) worked with West Yorkshire FRS Business Support Team to prevent newly arrived migrant groups and individuals from choosing unsuitable, unsafe accommodation, and establishing businesses that were not compliant with fire safety legislation.